FREQUENTLY ASKED QUESTIONS
Answers That Help You Buy With Confidence.
Find quick answers to common questions about products, shipping, cricket bats, returns, exchanges, payments and support at VELNOX SPORTS.
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If you cannot find the answer you need, our team is here to help with product advice, shipping updates, bat care, club orders and general enquiries.
info@velnoxsports.com.au
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Shipping
Delivery, tracking & dispatch
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Cricket Bats
Knocking-in, sizing & beginner options
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Returns
Exchanges, damaged items & support
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Payments
Secure checkout options
1. What products do you sell?
VELNOX SPORTS offers a wide range of sporting equipment and accessories across
cricket, badminton, hockey, tennis and other sports from trusted brands.
2. How long does delivery take?
Most orders are delivered within 5–15 business days, depending on
your location and product availability.
3. Do you ship internationally?
Yes. VELNOX SPORTS ships to selected international destinations. Shipping rates
and delivery times are calculated at checkout.
4. Do you offer free shipping?
Free shipping over $199 may be available on selected products
or order values. Please check the shipping information at checkout.
5. Can I track my order?
Yes. Once your order is dispatched, you will receive tracking details via email.
6. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay and other
secure payment options available at checkout.
7. Do cricket bats need knocking in?
Yes. Most English Willow cricket bats require proper knocking-in before match use
to improve durability and performance.
8. Do you offer free bat knocking-in?
Yes — we offer free knocking-in with most mid-range and premium series cricket bats.
Please check the product listing or contact us if you would like to confirm before ordering.
9. What bat size should I choose?
Please refer to our Cricket Bat Size Guide for recommended sizing
based on player age and height.
10. Do you sell cricket bats suitable for beginners?
Yes. We offer cricket equipment for all skill levels, from beginners to
professional players.
11. Can you help me choose the right equipment?
Absolutely. Our team can help you choose the right gear based on your sport,
playing level and budget.
12. What is your return policy?
We offer a 10-day return or exchange policy on eligible unused
products, subject to our policy terms and conditions.
13. Can I exchange a product?
If the product is unused and meets our return conditions, exchanges may be available.
Please contact our support team for assistance.
14. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order and provide
photos of the issue. We will work to resolve it as quickly as possible.
15. Do you offer team or club discounts?
Yes. We can provide special pricing for clubs, schools, academies and bulk orders.
16. Will VELNOX SPORTS have its own branded products?
Yes. We are developing our own range of VELNOX SPORTS equipment, including premium
cricket bats and accessories.
17. How can I contact VELNOX SPORTS?
📧 info@velnoxsports.com.au
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