PRIVACY • DATA • CUSTOMER TRUST
Privacy Policy
This Privacy Policy explains how VELNOX SPORTS collects, uses and discloses your personal information when you visit, use, make a purchase, or otherwise communicate with us through our store.
Last updated: July 8, 2026
QUICK SUMMARY
- We collect information needed to process orders and provide customer support.
- Our store is powered by Shopify and uses trusted third-party service providers.
- Your information may be used for payments, delivery, security, marketing and legal compliance.
- You may have rights to access, correct or delete your personal information.
01
Introduction
Velnox Sports operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience referred to as the “Services”.
Velnox Sports is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase, complete another transaction, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.
02
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include anonymous or de-identified information that cannot reasonably be linked to you.
- Contact details including name, address, billing address, shipping address, phone number and email address.
- Financial information including payment card information, transaction details and payment confirmation.
- Account information including username, password, security questions, preferences and settings.
- Transaction information including products viewed, added to cart, purchased, returned, exchanged or cancelled.
- Communications with us, including customer support enquiries.
- Device information including browser, network connection, IP address and unique identifiers.
- Usage information about how you interact with and navigate the Services.
03
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, visit or use the Services, communicate with us, or provide information.
- Automatically through the Services, including from your device and through cookies or similar technologies.
- From our service providers when they collect or process your information on our behalf.
- From our partners or other third parties.
04
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
- Provide, tailor and improve the Services: including processing payments, fulfilling orders, arranging shipping, managing accounts, handling returns and exchanges, enabling reviews and improving your shopping experience.
- Marketing and advertising: including sending promotional communications and showing relevant online advertisements.
- Security and fraud prevention: including authentication, secure checkout, fraud detection and protection of our Services.
- Communicating with you: including customer support and business relationship communication.
- Legal reasons: including compliance with law, valid legal process, litigation, enforcement and investigation of policy violations.
05
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:
- With Shopify, vendors and third parties who perform services on our behalf.
- With payment processing, data analytics, customer support, cloud storage, fulfilment and shipping providers.
- With business and marketing partners who provide marketing services and advertising.
- When you direct, request or consent to disclosure, such as for shipping or social media integrations.
- With affiliates or within our corporate group.
- In connection with business transactions, legal obligations, enforcement or protection of rights.
06
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
Shopify may also use personal information collected about your interactions with our store, other merchants and Shopify to help protect, grow and improve our business through certain enhanced features.
07
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness or reliability of information found on third-party websites or platforms.
08
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.
09
Security and Retention
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure while in transit.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce contracts and policies.
10
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
- Right to Access / Know: you may request access to personal information we hold about you.
- Right to Delete: you may request deletion of personal information we maintain about you.
- Right to Correct: you may request correction of inaccurate personal information.
- Right of Portability: you may request a copy of your personal information or transfer to a third party.
- Managing Communication Preferences: you may opt out of promotional emails using the unsubscribe option.
11
Exercising Your Rights
You may exercise any available rights where indicated on the Services or by contacting us using the details provided below.
To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit:
We will not discriminate against you for exercising your rights. We may need to verify your identity before processing requests, as permitted or required by applicable law.
12
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.
13
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons.
We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.
CONTACT VELNOX SPORTS
Questions about this Privacy Policy?
Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any available rights, please contact us.
Email: info@velnoxsports.com.au